Each product listing includes full personalisation instructions in the “How to Personalise” section of the description — this shows you exactly how to format your names, dates, or message for that specific design. Simply choose your design, follow the instructions on the listing, and enter your personalisation exactly as shown. We’ll take care of the rest..

We don’t currently offer previews — every design is personalised and prepared by hand to order, and building individual proofs for each item would slow down our fast dispatch times. To keep things moving quickly (and looking their best), please double-check spelling, names, and dates carefully before placing your order.

Because personalised items go into production quickly, we can’t guarantee changes once an order is placed — but if you spot a mistake, email us straightaway and we’ll do what we can before your order is made. To avoid any risk, please double-check all details carefully at checkout.

You can include up to 8 children’s hands on the mug. Please enter names in order from oldest to youngest so we can match the correct hand sizes.

Please include the name or title for the adult hand (e.g. Mum, Mummy, Nanny, Grandma, Dad, Grandad).

Each gift box includes a personalised mug and a curated selection of items depending on the box type (Simple, Complete, or A Little More) — with several items individually wrapped in a kraft paper sleeve, printed with a personal sentiment. Full details are listed on each product page.

Yes — every box is carefully packed with zig-zag shredded kraft paper filling and arrives ready to gift, no extra wrapping needed.

The box contents are curated to create a balanced gift, but you can choose your mug design and personalise the message — your design also sets the theme for the whole box, so the card and other details are coordinated to match.

Orders are usually dispatched within 1–2 working days and sent via Royal Mail 48 Tracked, arriving within 2–3 working days after dispatch. Free delivery is included on orders over £30.

We don’t currently offer expedited delivery upgrades — every gift is personalised and made to order, so our focus is on fast, reliable dispatch (1–2 working days) rather than premium shipping speeds. If you need something quickly, check out our Last-Minute range — same great gifting, no personalisation, dispatched the same day.

At the moment, we ship within the UK only.

As items are made to order, we can’t accept returns unless the item is faulty or incorrect.

If your order arrives damaged or the wrong item was sent, please contact us with photos and we’ll resolve it quickly.

No — you can check out as a guest. You’ll also have the option to create an account during checkout.

Creating an account lets you track your orders and save your details for faster checkout next time. You’ll also be first to hear about new designs, seasonal collections, and exclusive offers.