Frequently Asked Questions

Choose your preferred design on the product page and enter your message or names exactly as you’d like them printed. We’ll take care of the rest.

At the moment, we don’t provide previews, so please double-check spelling and details carefully before placing your order.

Yes — you can add your message in the personalisation box, and we’ll include it on the gift card inside your box.

You can include up to 8 children’s hands on the mug. Please enter names in order from oldest to youngest so we can match the correct hand sizes.

Please include the name or title for the adult hand (e.g. Mum, Mummy, Nanny, Grandma, Dad, Grandad).

Each gift box includes a personalised mug and a curated selection of items depending on the box type (Simple, Complete, or A Little More). Full details are listed on each product page.

Yes — all boxes are carefully packed with tissue paper and arrive ready to gift, with no extra wrapping needed.

The box contents are curated to create a balanced gift, but you can choose your mug design and personalise the message.

Orders are usually dispatched within 1–2 working days. Delivery times depend on the service selected at checkout.

Yes — faster delivery options are available at checkout if you need your gift sooner.

Currently, we primarily ship within the UK. If you need international delivery, please contact us before ordering.

As items are made to order, we can’t accept returns unless the item is faulty or incorrect.

If your order arrives damaged or incorrect, please contact us with photos and we’ll resolve it quickly.

No — you can check out as a guest. You’ll also have the option to create an account during checkout.

Creating an account allows you to track orders and save your details for faster checkout next time.